FAQs

We’ve put together answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us at Support@Joyllcprince.shop.

1. Do you offer free shipping?

Yes! We provide free shipping on all orders to the United States and internationally — no minimum purchase required.

2. How long will my order take to arrive?

United States: 5–10 business days
International: 7–15 business days
Delivery times may vary due to customs clearance or courier delays.

3. How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link so you can follow your package’s journey.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. We also cover return shipping costs.

5. Do you ship internationally?

Yes, we ship worldwide at no extra cost.

6. How can I contact customer service?

📧 Email: Support@Joyllcprince.shop
🏠 Address: 918 Ridge Square, Elk Grove Village Illinois 60007, United States

7. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.